Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use the services of Stellars Casino - Slots, Poker. By accessing our casino facilities, website, or related services, you agree to the practices described below.
Information We Collect
We may collect the following types of personal information to provide and improve our services:
- Identification details: name, date of birth, and ID document information for age and identity verification.
- Contact information: phone number, email address, physical address.
- Transaction data: deposits, withdrawals, gaming activity, loyalty program participation.
- Technical data: IP address, device type, browser information, cookies, and usage logs when visiting our website.
- Security data: video surveillance recordings, access logs, and incident reports within the casino premises.
How We Use Your Information
Your data is used for:
- Verifying identity and legal age
- Processing payments and managing accounts
- Delivering gaming, hotel, restaurant, and guest services
- Providing customer support
- Ensuring security, preventing fraud, and complying with legal obligations
- Marketing communications, promotions, or service updates (if you opt in)
- Improving casino operations, website performance, and guest experience
Legal Basis for Processing
We process personal information under the following legal bases:
- Legal requirements: compliance with AML, KYC, and gambling regulations
- Contractual necessity: to provide gaming and hospitality services
- Legitimate interests: security, fraud prevention, and service improvement
- Consent: for marketing and optional services
Data Sharing & Third Parties
We may share your information with:
- Regulatory and law-enforcement authorities
- Payment processors and banks
- Licensed service providers assisting with IT, security, marketing, or analytics
- Loyalty program or promotional partners
We never sell personal data to third parties.
Data Retention
We retain personal information only for as long as necessary to meet legal obligations, fulfill service needs, resolve disputes, and maintain security. Retention periods may vary based on gaming, financial, and regulatory requirements.
Security Measures
We use industry-standard protections, including encrypted data transfer, secure servers, access control, and continuous monitoring. Physical casino areas may be monitored with CCTV for safety and regulatory compliance.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion where legally permitted
- Restrict or object to processing
- Withdraw consent for marketing
- Request a copy of your data
To exercise your rights, contact our privacy team using the details below.
Cookies & Website Tracking
Our website may use cookies and tracking technologies to improve performance, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or operational changes. Updated versions will be posted with the “Last Updated” date.